One ordered history
Review messages, delivery states, attachments, linked appointments, and customer context together.
Customer communications
Keep customer context visible when a conversation changes hands.
DayAlign brings supported customer conversations into one tenant-safe inbox with clear ownership, appointment context, delivery state, and human handoff controls.
Operational outcome: Staff can understand what happened, see what needs attention, and take ownership without reconstructing the story across disconnected tools.
Unified conversations
SMS · NorthstarJordan Lee
Owned by PriyaAppointment contextReschedule requested · staff ownership visible
Capabilities
What conversations connects.
Each capability is part of one customer and appointment journey, with availability confirmed for the selected rollout.
Clear ownership
Claim, assign, resolve, and hand a conversation back with visible staff and automation state.
Attention filters
Focus by channel, location, unread state, escalation, ownership, or delivery failure.
Structured summaries
See a current operational summary while preserving the underlying conversation record.
How it works
A clear path from intent to outcome.
- 1
Receive
A supported channel creates or updates the customer conversation.
- 2
Understand
Staff review the ordered history, summary, appointment, and delivery state.
- 3
Own
The right person claims or receives the conversation before replying.
- 4
Resolve
The outcome and next action remain visible to the team.
Questions
Unified customer conversations FAQ
Straight answers based on the current product rollout. Business-specific requirements are confirmed during discovery.
Can staff take over from automation?
Yes. The inbox is designed around explicit claim, assignment, pause, reply, resolve, and return controls.
Does the inbox show failed messages?
Yes. Failed sends stay in the conversation with their delivery and retry state.
Which messaging channels can connect?
DayAlign is designed to bring supported Facebook Page, Instagram, WhatsApp, and web chat conversations into one inbox. Each connection is configured with the business's channel permissions and operating requirements.
See how DayAlign fits your conversations.
We’ll map your services, booking rules, staff handoffs, and current systems before recommending a rollout.